Restaurant Supervisor
Overview
The Restaurant Supervisor is responsible for overseeing daily restaurant operations to ensure smooth service delivery and high standards of guest satisfaction. The incumbent supervises the service team, coordinates front-of-house activities and ensures that all service procedures are followed in line with the establishment’s standards.
The role includes supporting staff supervision, maintaining hygiene and safety standards, ensuring efficient table management, handling guest interactions and resolving service-related issues promptly. The Restaurant Supervisor works closely with the kitchen and management team to ensure seamless coordination between all departments and to maintain a consistent and high-quality dining experience for guests, while contributing to the financial performance of the outlet.
Key Responsibilities
Restaurant operations & team supervision
- Oversee daily floor operations across breakfast, lunch, and afternoon service, ensuring smooth flow between the whole restaurant including all cubicles.
- Ensure proper opening and closing of the restaurant in line with internal procedures.
- Support management in assigning tasks, managing work schedules and daily planning of staff, working closely with the Team Leaders to ensure effective delegation on the floor.
- Directly supervise and support the Team Leaders, ensuring consistent execution of daily tasks and service standards across the team.
- Provide guidance and support to restaurant staff to ensure high-quality service at all times.
- Coordinate with kitchen staff to ensure smooth service flow.
- Maintain consistent application of service standards and operational procedures.
- Assist in inventory and stock control of restaurant and bar supplies.
- Ensure compliance with food safety, health and safety and operational guidelines.
- Monitor the performance of Team Leaders and service staff during service, providing on-the-spot coaching and corrective action when required.
- Ensure proper mise en place of the restaurant before, during, and after service.
- Support staff training and onboarding of new team members.
- Prepare daily operational reports and communicate key service issues to management.
- Perform other related duties when required.
Guest experience & customer relations
- Welcome and advise customers when needed and ensure a positive dining experience.
- Manage guest interactions, handle complaints and feedback professionally and escalate to management when necessary.
- Ensure customers receive excellent service and that their experience is memorable.
- Work as part of a team to deliver exceptional customer service and create a welcoming environment.
- Regularly seek customer feedback and address concerns or requests promptly and professionally.
- Build strong customer relationships to encourage loyalty and repeat business.
- Ensure effective service recovery in case of guest dissatisfaction to restore confidence and satisfaction.
- Handle VIP guests or special events service coordination when required.
Qualifications
At least 3 years’ experience in performing in a similar position.
NC3 in Restaurant & Bar Service or related field.
Skills & Competencies:
- Ability to develop constructive interpersonal relationships
- Leadership & decision making skills.
- Problem solving skills
- Good listening and communication skills; both in English and French
- Impeccable hygiene and neat appearance
- Ability to work under pressure
- Ability to work additional hours as and when needed